Customer Service

the world of



1.1.Miss30 is a trading name of Miss30 Limited Liablity. Our registered address is Villas Thien Tue, Lane 95th, Thao Dien street, District 2. Transact at and others subsidiaries, joint ventures and offices, unless otherwise stated (here in after known as "Miss 30" or "we").

1.2. The following terms and conditions apply to all orders placed by the customer at web By using and/or placing an order, you agree to be bound by the terms and conditions set out herein (the “Terms”). Please read our Terms and Conditions carefully before placing any orders on website

1.3. In particular, we wish to draw your attention to our policies relating to the terms of purchase within the TOS and our Privacy Policy. If you are under 16 you must let your parent or guardian know about Miss30 Privacy Policy before you register to use this Site or any of this Site's services. We reserve the right to only accept orders from those over 18 however.

1.4. We may modify the Terms and Conditions from time to time. The version of the Terms that will apply to your order will be those on at the time you place your order. If you have any questions about the Terms and Conditions, you may contact us through our contact web form.


2.1 In order to shop on, you must be at least 18 years old or under guardianship of parents or legal guardians.

2.2 The customer agrees that we may use your personal information in order to control appropriate fraud. Personal information of the customer may be disclosed for document of anti-fraud, and  retained copies


3.1 You will not attempt to interfere or interfere in any way with the Site's or our networks or network security, or attempt to use the Site's service to gain unauthorized access to any other computer system.

You will not use the Site to communicate, transmit, or post material that infringes on the intellectual property, privacy or publicity right of another person or entity. You will note use the Site to engage in conduct that would constitute a civil or criminal offense, or that otherwise violates any city, state, national or international law or regulation

3.2 Any violation to this provision shall be considered as a criminal offense based 1999 Criminal Code of the Republic of Vietnam Socialist (Articles 224, 225 and 226 of the Criminal Code 1999). In case of violations, the Miss30 will report such violations to the law enforcement agencies involved, and to take appropriate legal measures.


4.1 In order to make purchases on the Site you will be required to provide your personal details. In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the Billing information provided.

4.2 Once registered, customers will create a password. Only with a password, the customer can review the information of the potential transactions and transaction history, make or cancel the transaction, change options, post content, access and use the site and services on the site in accordance with the Terms. Customers are solely responsible for the confidentiality, security password, and ensure not to disclose your password to any third party (other than third parties authorized to use the customer's account ). Customer fully responsible for all transactions and operations are placed or are made through the customer's account. Customers must be notified immediately if you suspect or recognize any breach or unauthorized but use your account. Miss30 are not liable for any damages arising from any such use or action or from your failure to comply with the above. Miss30 will have appropriate security measures when using the Internet, telephone or other means to transport data or other communications

Please refer to our Privacy Policy for information about how we use your data


5.1. No contract (“Contract”) in respect of the purchase of a product offered on the Site shall exist between you and Miss30 until your order has been accepted by us and we send you a confirmation through email or messages (according to Article 21 of Decree 52/2013 / ND-CP on Electronic Commerce)

5.2. We will not delivery the products until the order is accepted by us. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email named “Order Confirmation” and express our acceptance clearly. Unless we say that we accept orders from you, all email, letter, fax or any other notification sent to you purely for the purpose of providing information.

5.3. To delivery the orders, you will be asked to follow online shopping process of Website. Then you will receive the Order Confirmation of your order as a confirmation of your order.

5.4. The order is supposed as an acceptance by customer only when the order are dispatching to the address provided by you.

5.5. The contract relates only to those products that we send to you. If the customer orders more than one product, then the product can be delivered to customers in different packages at different times.

5.6. Once you place an order on website, which means that you agree with “Terms and Conditions” at that time. Before you place an order, please carefully read these Terms and our Privacy Policy

5.7. Until accepting the order, we reserve the right to discontinue this order or the customers can cancel. When the order has been cancel, we will refund any monies that you might have paid.


6.1.  The prices displayed on include the statutory Value Added Tax but do not include a delivery charge.The prices may vary according to time and promotion programme.

6.2. Although we take care to ensure that all prices quoted on our Website are accurate, errors may occur. If we discover an error in the price of any product(s) you have ordered, we will inform you as soon as possible and give you the option of reconfirming the order at the correct price or cancelling it. If we are unable to contact you, the order will be treated as cancelled and if you have already paid for the product(s) you will receive a full refund.

6.3 We are under no obligation to sell the product(s) to you at the incorrect (lower) price (even after we have sent you an Order Confirmation).

6.4.You can pay by bank transfer to the account list we listed on the home page or the payment when you received the goods. Also you can pay all or a portion of the payment orders using e-gift card or e-wallet or coupons


7.1 Miss30 will take the greatest of care to be as accurate as possible when receiving and dispatching orders.

7.2 Miss30 will dispatch the approved orders as quickly as possible and in the order that they have been received. Delivery normally takes about 3 working days (Monday – Friday) from the time of placing the order but we can not guarantee the fixed delivery day.

7.3 Delivery times may vary depending on where the order is to be delivered. Occasional delays may occur during peak periods or in the case of unexpected events. We will inform you the delays if it occurs

7.4 When the products arrive, you will be required to sign the receipt. You will have to check the products for any faults or damages before signing consignee. You should keep receipts in case you need to discuss with us about the products.

7.5 There are some destinations where we can not delivery. If this occasion occurs, we will inform you in case you want to cancel orders or require the other deliveried place.

7.6 We will wrap the products by our standard package so you have to pay extra fee for other required packages

7.7 You have to be responsible for any risk after receiving the orders unless the delivery was delayed because you violated the obligations setting in the contract, risk reponsibilIty will be transferred at the moment of receiving.

7.8 You must be careful when receiving the product to avoid damaging it, especially when using any sharp objects to open

7.9 You must ensure that you are willing to receive goods without any delay and in any reasonable period of time that we were given.

7.10 If you can not be available to receive the goods, we will leave a note on how to send goods back or to the shipping company to pick up.

7.11 If the delivery and receipt of goods delayed denial unreasonable consignee of the customer or if the customer (within 2 weeks for the first delivery attempt of us) do not receive the goods or take goods from the shipping company, we will be treated with 1 of 2 ways (which does not affect any rights or remedies available to us)

(A) Charging a reasonable storage fees and other expenses incurred by you suffered; or

(B) The product is no longer available for delivery or receipt and we will immediately inform you about the cancellation of the contract orders, in which case we will reimburse any costs for which You paid for the said contract for the customer or the bank that issued your credit or debit card of the customer, minus a reasonable administration fee for us (including the delivery and return of products products, and any storage charges.

7.12 You are responsible for ensuring that appropriate products with the need to use and meets the individual requirements of the customer. We do not guarantee that the product will meet all individual requirements of the customer. You should know that every product carries the standard quality, not its own production and meet all requirements that you want.


8.1. You can use coupons to pay for products on the Web. Each order is only used 01 coupon. With the order has been paid, you can not use coupons.

8.2. To switch to Buy on Account of customer personal or credit check is, please look at page "My account" on the Web site. We can email coupons or gift for you.

8.3. If you have e-gift vouchers or coupons, thouse coupons can be used by other people.

8.4. In the case of fraud, deception or suspicious behavior involves illegal purchase or exchange coupons on the Web site that we have the right to lock your personal Account and /or require other payment methods.

8.5. We are not responsible for any loss, theft, or fading on the coupons.

8.6. In some cases, the Miss30 can arbitrarily suspend or cancel any coupon, voucher or electronic electronic gift certificates that have been issued earlier and will not be liable for any loss of this.

8.7. The conditions of the exchange bonus coupon:

(A) In a certain time, we will release the coupon can be used on Web pages which we will send to you via email. The coupon can be used only on the Web site.

(B) The coupon is only valid for the period stated on the coupon, only used one time and can not be used with other coupons. Some brands will not be applied in these deals.

(C) If you buy products with lower value than the value of the coupon, we will not refund or credit remaining for the customer.

(D) Credit of coupons can not accumulate interest or can be converted into cash.

(E) If the value of coupon is lower than the products that you want, you will pay more over the manner of payment

8.8. The conditions of the exchange points electronic gift voucher

(A) You can buy electronic voucher for use on the Website by you or any other customer. The electronic voucher will be sent via email.

(B) E-Gift Vouchers can not be used to purchase other electronic gift certificates. E-Gift Vouchers can only be bought from a credit card, debit card or via Paypal.

(C) Credit of the coupon can not accumulate interest or can be converted into cash.

(D) To cancel the purchase of electronic gift vouchers, you can contact our Customer Service Department at the phone number before the coupons are used. An electronic voucher is considered as having used if it had been used to pay for orders.

(E) If the credit of coupons is not enough to buy the products that you want, you'll pay more over the manner of payment.


9.1. The content displayed on this website is provided without any guarantees, conditions or warranties regarding its accuracy. Unless specified to the contrary and the extent permitted by law, Miss30 and distributors, content providers and advertisers hereby declared to be free of all absolute conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and is not liable for any damages whatsoever, including, not limited to any direct damage, indirect, special, consequential, punitive or incidental, or damages for use, profits, data or other intangible assets, damage to prestige or reputation, or the cost of procurement of goods and services instead, arising out of or relating to the use, inability to use, performance or failures of this Website and any financing whether newspapers, regardless of such damage is foreseeable or arise in contract, equity, compensation, statutory, common law or otherwise.

9.2. Any provisions in these Terms and Conditions shall not exclude or limit liability for loss or personal injury arising from the negligence of Miss30, distorting fraud, and misrepresentation as a basic matter or any other liability which can not be excluded or limited under applicable law


You agree that you exempt, protect, and hold harmless Miss30, including subsidiaries and any director, officer, employee, contractor, or agent of Miss30, from any costs (including attorneys' fees and court costs on indemnity basis), fines, penalties and compensation for damage, and payable to, arising from the use Web page or pirate this Terms & Conditions.


11.1. We will perform our obligations in according to the Terms and Conditions with the interest and professional skills

11.2. We very concern about customer satisfation. You can contact us at any time with the communications information referred to in section 1.1 in the Terms and Conditions. We will try to solve your problem as soon as possible and will contact you when we receive any inquiries or complaints related. In circumstances of warranty usually involve the manufacturers, so it will take more time to be able to resolve any questions or complaints from customers.

11.3. In case of complaints, it will be useful if you can describe the product that you want to complain as much detail as possible. And if you can, send us a copy of the order or we know the order which we have provided to you in writing Orders Acceptance or Order Confirmation. If you do not receive a response from us within 5 working days, please contact again. In rare cases, your email will be sent to spam of mailbox so we will not receive complaints or you will not get our email, oppositely.

12. DATA

Please look at our Privacy Policy I, which is also part of the Terms and Conditions.


13.1. We will not be responsible for any violations, hinder or delay in the performance of a contract due to any cause beyond our control, including but not limited to natural hazards and the inevitable accident, actions of third parties (including but not limited to hackers, suppliers, government, government agency or other multinational local authorities), insurrection, riot, government violence, war, hostilities, warlike operations, the national emergency circumstances, terrorism, smuggling, arrest, restriction or detention the competent authority, strikes, epidemics, fire, explosion, storm, flood, drought, weather conditions, earthquakes, natural disasters, accidents, breakdown of machinery, parts of a third-party software, interruptions or problems with the supply of public utilities (including electricity, telecommunications, and Internet), shortages or inability to obtain products, materials, equipment, or transport ("Case of Force Majeure"), even for those cases might anticipate.

13.2. Either you or we may terminate the contract immediately by written notice to the other party when the "Case of Force Majeure" lasts 2 working days or more. In this case, neither party will be liable to the other party when the contract is terminated (other refund cases that you have paid but have not received the product).’

13.3 If we have contracts similar products or similar for more than one customer, and we can not fulfill the obligation of delivery to the customer because of the case of Force Majeure, we have discretion will perform the contract and implemented to some extent.

13.4. We reserve the right to decide about the solutions we adopt to fulfill their obligations under the contract regardless case of Force Majeure.


Any notice relating to the contract in written form and may be used for personal delivery, prepayment, or certified mail, or by email sent to the address or postal address email stakeholders.

(A) Any notice sent by post will be deemed to have been made two (2) Business Days after notice of same has been sent if the recipient's address in Vietnam.

(B) Any notice sent by email will be deemed to have been made after receiving notice that the email has been received by the recipient server.

In order to prove that the service has been completed, there must be sufficient proof is a letter or email is sent to the correct address, and if possible, send by prepaid service or certified mail or mail message has been sent.


15.1. All content on the Site or available through our Web site, such as text, graphics, logos, icons, images, audio clips, digital downloads links, title campaign and aggregate data is the property of Miss30 or content providers Miss30 and is protected by copyright laws and treaties around the world. All these rights are protected by Miss30 and licensing of copyright Miss30 it. You can store, print and display the content is provided exclusively for own personal purposes You You are not permitted to publish, manipulate, distribute or reproduce, in any of the format, any content or copies of the content we provide to the customer or appear on Web pages and also you must not use any such content in connection with any form of economic business or commercial enterprise.

15.2.Additionally, the graphics, logos, page headers, icons, scripts, and service names included on the Web site are presented or available through the Web site are trademarks of Miss30 in Vietnam and the other country. Brands of Miss30 unauthorized use for the purpose related to any product or service offered by Miss30, in any method that can confuse customers, or in any method or public discrediting of Miss30 discredited. All other trademarks not owned by Miss30 appear on the Web site are the property of their respective owners them.

15.3. Our status (and that of any contribution is determined) as the author of the content on our Web site must always be acknowledged.

15.4.You are not allowed to use any part of the contents of the Web site for commercial purpose without our permission or who have licensed to us. In case Miss30 aware of any infringement of intellectual property rights, Miss30 will not prevent any relevant legal action.

15.5 If you print, copy or download any part of our site that it violated one or more provisions of these Terms and Conditions, the right to use your Web site will be overridden disable immediately and you must, depending on our choice, return or destroy any copies of the documents that you've done. You may not modify, translate, reverse engineer, decompile, disassemble or create derivative works based on any software or accompanying documentation provided by or licensed Miss30.


We will endeavor to comply with any provisions relating to the Web site is issued by the Department of Management of Advertising Standards and is regulated by the Law on Advertising in 2012 of Vietnam.

16.1. You may link to our home page, allowing you to do so is illegal and potentially damaging our reputation or take advantage of our reputation, but you are prepared one linked in some way to suggest any form of association, approval or through a part of us that it is something that does not exist.

16.2. You must not establish a link from any website that is not owned by the customer.
16.3 This site not be framed on any other site, you also may not create a link to any part of this site, in addition to the home page. We reserve the right to withdraw the permission connect without notice.


Any failure or delay by us or you in exercising any right under these Terms and Conditions or the contract will be deemed as a waiver of rights or expand or affecting the problem later or affect the rights or remedies relating to it or to change or restrict the rights of the customer under these Terms and conditions or under the Contract.

You may not assign, transfer, assign, change, charge, sub-contract creation, trust or deal with actions related to these Terms and Conditions or the Agreement or both or whatever any rights or obligations under these Terms and conditions or under the Contract.


If there are any items in these Terms and Conditions or the Agreement is likely to be declared before any competent court to be invalid or unenforceable, these items will not affect what to another position or one part of the other items. All items are further guests have effect as long as these Terms and Conditions or the Agreement is still effective
Nothing in these Terms and Conditions or the Agreement may be used to create collaborative relationships, representation, or the relationship between the employer and employee between you and us.


No individual that are not part of these Terms and Conditions or the Agreement may request benefits under it or benefit from the item. Whether that person based on what item or present for one party guests with these Terms and Conditions or the contract has been approved by one of the item.


All Terms and Conditions and Agreement (and all obligations arising out of contract or relevant) shall be governed by and construed under the laws of Vietnam. If any dispute arises by those rules, you may send a complaint